Help Desk

At A2D Limited, we prioritize exceptional customer service and are committed to providing timely assistance. Our Helpdesk Page is designed to be your one-stop resource for support, ensuring your shopping experience is smooth and enjoyable.


How to Access Help

  1. Visit the Helpdesk Page: Log into your A2D Limited account and navigate to the “Helpdesk” section.
  2. Browse FAQs: Find answers to commonly asked questions about orders, returns, shipping, and more.
  3. Submit an Inquiry: If you need personalized support, fill out our inquiry form detailing your question or concern.
  4. Live Chat Support: Use our live chat feature for real-time assistance during business hours.

What We Can Help With

  • Order Status and Tracking: Get updates and resolve any order-related questions.
  • Returns and Exchanges: Clarify return policies and process your return requests smoothly.
  • Product Information: Ask about product specifications, availability, and
  • recommendations.
  • Account Assistance: Reset your password, update your information, and manage your account details.

Contact Us
For urgent matters, you can reach out to our dedicated support team via email or phone. We’re here to help you with any issue, ensuring that your experience with A2D Limited is always positive.


At A2D Limited, we’re committed to providing the highest level of service and support, making every interaction a part of our promise to you—quality, care, and customer satisfaction.


Frequently Asked Questions (FAQs)

  1. What are your opening hours? Our store is open from 9 am to 6 pm, Monday to Saturday.
  2. When do you stop allowing customers inside? Customers are welcome until 6 pm; however, checkout should be completed by closing time
  3. Can I place an online order after 6 pm? Yes, our online store is accessible 24/7 for placing orders.
  4. What happens if I visit close to closing time? Our staff will assist you, but we recommend arriving earlier for a relaxed shopping experience.
  5. Are returns accepted during opening hours? Yes, you can request returns during our operating hours. Visit the “Request a Return” page for details.
  6. How can I reach customer support after 6 pm? You can submit an inquiry through our Helpdesk or send an email, which will be addressed the following business day.
  7. Do you offer live chat support all day? Live chat is available during our business hours, 9 am to 6 pm.
  8. What should I do if my order status isn’t updating? Check the “Order Status” page for real-time updates or contact our support team if needed [3].
  9. Are your services available on public holidays? Our holiday hours may vary; please check our website or contact us for updates.
  10. Can I modify my order after business hours? Modifications can be requested via the online support form, but they will be processed during the next business day.